Resolved -
A replacement switch has been successfully installed, and network connectivity has been restored.
Mar 6, 09:02 UTC
Update -
One of our upstream's QFX router aggregation members has failed, and our cabinet/equipment has uplink connections through this device, causing the outage. The data center team is investigating and performing a hard reboot of the switch.
Mar 5, 19:19 UTC
Update -
Our upstream network team is still actively working to resolve the issue affecting one of the core routers in the Amsterdam region.
At this time, the investigation and remediation are ongoing, and we unfortunately do not have a confirmed ETA yet. Please be assured that their engineers are prioritizing this matter and are working diligently to restore full service as quickly as possible.
Mar 5, 15:05 UTC
Update -
The issue has been traced to a core router. Upstream is working to fix the issue.
Mar 5, 12:14 UTC
Update -
We're still awaiting a resolution from our upstream.
Mar 5, 11:03 UTC
Identified -
Upstream have identified an issue with routing and are working to fix it. More information will be provided here as we receive it.
Mar 5, 10:15 UTC
Update -
We are awaiting further updates from our upstream. This issue appears only to affect internet connectivity.
Mar 5, 09:35 UTC
Update -
This appears to be an upstream outage, however our team is continuing to investigate.
Mar 5, 09:12 UTC
Investigating -
We are currently investigating this issue.
Mar 5, 09:06 UTC